Three tricks

Some tricks of the trade:Start your voicemail with contact info [because some people will just ring back]Use Google Images to check the sex of names you don’t knowAnd how not to do a trick!

Two guys

Another set of blog essays (blessays?) from Guy Kawasaki.Customer service 2 – some nice vignettes of how to make people mad by excellent service100 days blogging – how the experience has been

Science facts

Two neat science stories: why do beans make you fart, how do mobile phones vibrate and (finally) an answer on how tattoos (and by extension scars) stay in place despite your skin shedding regularly. [Answer: epidermis is what sheds; dermis is what gets tattooed or...