CSI: Archway

It’s dark – very early Tuesday morning, just after the bank holiday. We both wake – we’ve heard something odd. A crack, crunch, scratch or something like that, but in the wrong place. I pop on a dressing gown and wander downstairs calling out...

Cyworld

It’s great when you come across a digital phenomenon you had never heard of. Here’s the factoid: 90% of South Koreans in their 20s are signed up to Cyworld.

Guy’s favourite books

An interesting list of books (business ones, mostly) from Guy Kawasaki. Well worth reading. I wonder if he checked their Amazon rank to see if he will have any affect on their sales?

Two guys

Another set of blog essays (blessays?) from Guy Kawasaki.Customer service 2 – some nice vignettes of how to make people mad by excellent service100 days blogging – how the experience has been

Three tricks

Some tricks of the trade:Start your voicemail with contact info [because some people will just ring back]Use Google Images to check the sex of names you don’t knowAnd how not to do a trick!