e-Government in cities

An unusual survey of e-Government in cities; the “e-Citizenship for All” benchmark survey. There are some sparse results in there, such as the shift of e-Government from a simple response to legislation to an agenda item within councils. The negativity towards outsourcing is clear, especially where the councils own processes aren’t in a fit state to outsource. The language also sounds very UK-centric, but maybe that’s just me.